Warranty
Warranty
The products in the catalog have a warranty of 2 years, provided that they are operated according to the instructions for use.
Right of withdrawal
You can refuse the purchased product within 14 (fourteen) days from the day of receiving the product. When returning the product, it must be unused, in the original and undamaged packaging with tags. The buyer is responsible for keeping the product in the condition in which it was received, that is, the product must be free of tobacco, perfume or other fragrances, as well as without cosmetics and other stains, fibers.
To exercise the right of withdrawal, keep the invoice or delivery note.
If the product does not correspond to the ordered one or it is found to be defective, you can exchange the product, choose the same or another product worth the amount of money paid or receive a refund.
The right of withdrawal cannot be exercised when purchasing:
• sex toys and aids, their care and storage accessories;
• lubricants, massage oils and gels;
• perfumes, cosmetics and hygiene products (including stimulating cosmetics), razors;
• condoms;
• whips and whips, and other BDSM accessories with fabric, leather, latex or silicone parts;
• latex and vinyl (PVC) bedding and clothing;
• socks, tights, fishnet dresses, cat outfits, bodysuits, underwear, as well as underwear sets – if the closed package of panties or socks included in the set is opened;
• wigs;
• batteries;
• books;
• gift cards;
• kits containing the above items.
To make sure whether you can return or change the purchased product, contact Customer Service by calling 27879580 or send a message to info@erotshop.lv
Return and exchange of goods
We want your purchase at erotshop.lv to bring you a lot of joy and satisfaction.
If the product does not correspond to the order or has a defect, we offer a free return and exchange of the product. To return or exchange the product, send a message to Customer Service by filling out the form.
After receiving the application, we will provide additional information about the procedure for sending the product.
Return shipping is available free of charge:
• In Latvia, this service is provided by the postal companies Omniva (from the parcel office);
For return pays customer:
• In Lithuania and Estonia – postal company Omniva.
The buyer pays for returning the goods from other countries according to the price list of the selected postal/courier company, these expenses are covered by the buyer himself.
Tālr. +37128937481, e-pasts info@erotshop.lv